Supporting a Global website platform release

In 2011, we started working with Rentokil Initial to carry out usability tests on their new website platform. 

Since ensuring that this meets the needs of their customer-base, we have supported them in rolling out the platform globally by carrying out a variety of validation tasks and providing design support where necessary to ensure that the platform is adapted to meet the needs of the particular country or brand that is going to be using it. 

The platform has so far been successfully launched for over 30 large-volume sites and we are currently in the process of adapting the main navigation menus to ensure they remain useful across all brand sites globally.

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Related services: User Research, Experience design, Experience assessments, Imagineering