As more devices enter our lives, the challenge for businesses to engage effectively with their customers becomes greater and more complex. Our omni-channel and user-centred design approach comes from a firm understanding of the audience, the business and the market in which the product or service is to exist. Ultimately ensuring that, no matter which channel a customer uses, they get the best, frictionless experience which they deserve whilst creating business value.
Our novel approach to corporate innovation helps you disrupt your own industry before it is disrupted from the outside. We leverage the insight you already hold within the organisation and combine your internal resource with ours to create a working MVP for a “startup” operating in the same industry as yours.
Our expert methodology helps you gain a clear overview of your current customer experience across channels, giving you a non-invasive way to understand where your current strengths and weaknesses lie and, crucially, what to do about them.
Digital Discovery Workshops
Aimed at companies that are in need of assistance to figure out where best to start with digital transformation, our one-day intensive workshops will give you the guidance to get started and result in a roadmap that is bespoke to your organisation.
Our research team have experience of a wide variety of methodologies ranging from surveys to ethnographic studies. We pride ourselves for always choosing an approach that best answers your particular question and will always work closely with you to understand your information needs.
Our services range from ideation and scamping right through to interactive prototypes. We work collaboratively and iteratively to create seamless customer experiences that traverse on- and offline interactions across multiple channels.
Workshops & Training
We’re always happy to share our knowledge and will gladly put together a bespoke training package for your organisation.